The communication with clients is based on the principle of a Single Point of Contact. Customer requests are recorded, processed and reported within the service application. The Service Deck Team coordinates the work of the Center and is responsible, among others, for directing customer requests to the appropriate specialist teams.
The below applicable standards are of crucial importance with regard to activities of the SNP Outsourcing Center:
- IT Service Management System according to ISO 20000
- Information Security Management System according to ISO 27001
This allows our customers to feel confident that regardless of the notification subject, time and manner of execution, the given subject will be dealt with by appropriate specialists involved, and the solution will be delivered according to the contract and the provisions of the SLA (including the reaction time).