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Best practices for IT service management

The dedicated SNP service organization ensures the quality and continuity of handling of all outsourcing contracts. Our work is based on ISO 20000, ISO 27001, PCoE (SAP Partner Center of Expertise) standards.

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For 25 years (until 2017 - as BCC) we have been providing a full range of implementation, development and maintenance of SAP systems. We provide IT security and software development services.

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Appointing a Project Manager

Who’s at the Top?

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If we approach an implementation as if it were an interesting and demanding journey to a well-defined destination, then project methodology could be compared to a roadmap showing how this goal should be achieved in an optimal way. However, it’s people who set out on a journey following the map they receive and it is they who make decisions on specific directions or actions. Making good choices when selecting team members determines whether the goal of the journey will be successfully achieved or not. From the standpoint of success of a system solution implementation, the key individual is the customer’s project manager, who – as a representative of a company – oversees implementation activities.
 

It is not a surprise, then, that the decision on filling that post is up to the management board of the company. Due to the impact and priority of the implementation project, the management board also sets out the scope of the Project Manager’s (PM) activities – ranging from their prerogatives to their future role in the company.

What criteria should the management board consider when selecting the PM? What knowledge should the future manager have? What type of personality should they have? What prerogatives should they have during the implementation? What role would be the most appropriate for that person after the project’s completion?

In order to make this a well informed and easier decision, we identified 10 key aspects that should be taken into consideration when appointing a project manager. They are based on experience gathered during hundreds of SAP implementations and drawn from observations collected from different perspectives (that of team members, project managers, and members of the steering committee).

The elements that should be considered when appointing a project manager include:

  • The organisational culture of the company
  • The informal position of the PM in the company
  • The PM’s formal ...

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
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  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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