An overlooked potential for improvements of the organization
Almost in every company, many everyday activities are unstructured and quite burdensome for all participants, although they engage a lot of people. Spreadsheets managed by e-mail, databases created ad hoc or improvised searches by phone: “who from the HR department can send me this form?” – take a lot of time, and often bring unnecessary confusion.
Employees go on business trips and settle them in Excel. The HR department records leaves of absence in its system, but an HR specialist must be always called to find out what leave entitlement is still available to an employee. The accounting department, from time to time, sends e-mails asking whether to pay a particular invoice, however the later restoration of such mail acceptance path is very difficult. A head of the IT department sees that his team has been already working very long on a new sales report, but he is not able to tell precisely how many hours were spent on it by individual persons since the general time recording system registers only the time of entering and leaving the office, and not specific tasks.
Of course, it works “somehow”, and none of these individual events is able to stop ...
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