In every large company we deal with multiple business processes. Some of them are well known and described in detail in internal regulations, others are known only to people who perform the duties associated with them on a daily basis. Often, employees of different departments are not aware of how matters are processed in other departments, where these processes overlap, permeate and communicate. When preparing a company to implement an Enterprise Content Management (ECM) solution in order to automate processes, it is worth taking the time to identify all processes in the company and try to document them on a unit level, as well as to build a process map on which you can clearly see how these processes interact with each other. Awareness of employees, especially process leaders, is the key to successful implementation of such a solution.
To dispel concerns
Often there is a concern among the company’s employees – since the system will automatically process matters that have required my involvement and knowledge so far, my position will probably become redundant. Nothing could be further from the truth. The process will continue to require interaction of the same employees, but in a more organized way. Automation may ...
Full content available upon login