ECM — when and why?
Virtually every organization has IT systems that support the execution of its business processes. They are mostly ERP, CRM, HCM, BPM, SCM, EAM transactional systems, next to which large amounts of unstructured, diverse data created in an uncontrolled and unplanned way are collected. These data are not records in the databases of these systems, but they are associated with the processes that are supported by these systems. The way in which they are created and their size are largely independent of the organization itself.
These are mainly text files, spreadsheets, presentations, scans of documents, photos, multimedia files, technical documentation (drawings, plans, designs of devices), documentation of organizations (templates of documents of offers, contracts, ordinances, rules and regulations, instructions, procedures, process descriptions, application forms filled out manually, etc.), e-mails (with attachments), financial and HR documents, call center recordings and other content that is used by business processes or is a product of their execution.
Some of this information is sometimes “hidden” in the individually created workbooks, compilations or personal folders, and stored on ...
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