The use of “digital employees” to perform tasks of SAP system users is no longer science fiction but a present-day reality. Simulating users’ actions in order to perform selected tasks in business systems is a fashionable trend. It is of interest to large organizations, where it is possible to identify many processes that are easy to operate automatically and thus to achieve significant cost reductions.
Rising labor costs are not the only argument in favor of Robotic Process Automation. Companies are increasingly willing to invest in employee experience and relieving highly qualified employees of tedious and repetitive tasks that can effectively distract them from more ambitious work and simply annoy them, which is a value in itself.
Our counterparties (customers and suppliers) also expect an increasing level of service and demand immediate responses to their enquiries.
In an increasingly competitive and volatile market, we can be sure of one thing. If we do not react quickly enough to technical innovations, we will fall behind our competitors, who will be first to benefit from new solutions.
Robotic Process Automation is the creation of software robots (bots) or, to put it more ...