SAP application management (or remote support for SAP users, SAP AMS – Application Management Services) is a service of remote assistance for SAP users in solving the problems occurring during the ongoing operation of the system.
The SAP application management and SAP maintenance support service complement each other, making up the so-called second line of support. The SAP application management creates one point of service requests for the customer and thereby ensures:
- a direct solution for problems that are not eligible for support by an SAP software provider under the SAP maintenance contract (in practice, this is the vast majority of requests generated by users),
- that other problems are forwarded to SAP support.
When the system does not work again …
There is nothing more annoying in everyday work than the problems and failures of a basic tool that make simple tasks take a disproportionate amount of time, ruining the whole agenda of the day. And this is an optimistic version. A much more serious consequence of the failure or bad adjustment of the SAP system may be the inability to perform basic ...
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