The SAP C4C solution is characterized by a different approach to the usefulness and ergonomics of work. In contrast to SAP CRM, we have a number of buttons and tabs to our disposal, located on both sides of the screen on side panels, which are shortcuts to applications. Thanks to them, we will effectively check the content of internal announcements, add a new customer or product, plan a meeting or phone call, outline a task, and open up the calendar. We can quickly view the list of employees and products, and further, using the drag-and-drop method, we can add chosen objects to documents, e.g. products to sales opportunities or offers.
A News feature is available, which works based on an internal communicator. By using the “@” and “*” characters accordingly, we can recall a product or send a message to a chosen employee. This way, we are create active links that take us into the view of a designated person or product.
The SAP CRM interface (so called WebUI) is based on HTML (with a large amount of ABAP), giving configuration and personalization abilities, which are ...
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