Shared service centers increasingly popular
In April 2016, there were more than 900 service centers in Poland, employing ca. 210,000 people (source: “The Business Services Sector in Poland 2015”report). The largest group among them consists of companies providing business and professional services (including BPO) – 40 percent, technology and telecommunications companies – 23 percent, and providers of financial services – 20 percent. As many as 28 percent of companies come from the US, followed by the Scandinavian countries, the UK, Germany and France. The Polish shared service centers perform accounting, banking, insurance and financial services, and provide customer service, but most of them support the IT area.
Many multinational corporations locate their service or business-related operations in Poland. Also Polish groups separate entities in which they centralize and implement selected business processes.
One of the decisive factors for setting up such units in Poland is the high level of education and a large number of students. In 2013, about 1.9 million Poles (Eurostat) studied at universities across the country. This is the fifth best result in Europe; more people studied only in Germany, the UK, France and Spain. According ...
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