There’s nothing more irritating in daily work than minor (or sometimes major) problems and failures of the basic tool that can make a simple task take two hours – instead of 10 minutes – to complete and ruin the whole plan of the day. And this is an “optimistic” version. A much more serious consequence of the SAP system failure or maladjustment to the new realities may be the inability to perform basic business transactions (e.g. sales, receipt in the warehouse, posting, payroll calculation).
Something that is a big inconvenience for users can generate company-wide significant costs of the ongoing system administration, debugging and remedying failures, and often requires ad hoc services of an external consulting company that has necessary competencies. The loss that cannot be made up for is also the time spent on troubleshooting and arranging for such emergency support.
The most common ills and difficulties obstructing the smooth and reliable operation of the system are connected with emerging errors that prevent the execution of basic activities, with providing appropriate competencies, and changes in the business and legal environment, as well as staff turnover (leavings of experienced users).