What does the DUNI branch in Poland deal with?
Joanna Stanišić: We have 3 companies in Poland: DUNI Poland – a production plant, DUNI Sales Poland – a sales company and DUNI EFF – a financial company. The factory produces mainly printed and non-printed napkins and plates. DUNI Sales Poland offers all products from our assortment. DUNI EFF provides financial and accounting services to the majority of DUNI entities around the world. All the companies are located in Poznań, employing approximately 600 people in total.
How do you organize work in the office and in the production area?
J.S.: In the factory, which is the largest employer, we have production and office employees. Production workers work in 3 shifts, from Monday to Friday based on standard schedules. Office employees work flexible hours, they can also work from home.
How were employees in DUNI managed so far? Did you have any software that supported “soft" HR or just typical HR matters?
J.S.: We used rather typical HR and payroll software, supported by numerous Excel files. So far, we have had no comprehensive software to manage other aspects of HR.
DUNI enters the SAP cloud with SNP
Started in October 2018, the implementation is carried out by SNP Poland and covers the group’s companies located in Poznań: DUNI Poland, DUNI Sales and DUNI EFF. The system is to go live in the fourth quarter of 2019. According to the assumptions, the HR platform for DUNI Polska is to be a model solution for the corporation and a starting point for implementation in other countries.
The scope of the project includes full HR and payroll services for employees in the most modern SAP and SNP cloud solutions in the SaaS model. DUNI will use SAP SuccessFactors Employee Central.
The SuccessFactors system will support personnel administration and payroll.
SNP will also launch advanced time management functions based on the SNP E-Time solution to fully support the working time planning and accounting in the self-service model. An innovative improvement will be the integration of SNP E-Time with the production planning module in SAP APO PP/DS so that the availability and planning of schedules of employees with appropriate qualifications are made possible in the context of handling production orders.
What was the biggest “pain point", what was lacking at DUNI? What prompted you to make a decision about radical changes?
J.S.: I think that typical HR and payroll programs are not flexible enough in our fast-changing reality. We lacked a more comprehensive tool that would be simple and user friendly at the same time. Our goal is also to completely eliminate documentation: applications, additional files that generate unnecessary work.
What is the philosophy of “Turquoise organization" at DUNI? Did it influence the decision to implement a new HR platform?
J.S.: The concept of “Turquoise organization" is very broad. In short, it is a quite flexible management model based on self-organization of teams in various processes. In this model, there is no typical hierarchy, the role of managers is reduced to coaching and supporting specialists in their further development. Employees can develop comprehensively. DUNI in Poznań is not a turquoise organization yet, but we are slowly moving in this direction. The new HR platform will certainly help us increase the independence of our employees, who will be largely responsible for their own development and taking care of their data.
What were your expectations towards the new platform and implementation partner?
J.S.: We were looking for a modern, intelligent and fast tool that would help us streamline our daily work. The project is a grassroots initiative of the HR team in Poznań. We invited a few companies to the tender and devoted a lot of time to meetings with each of them. It took us several months. When we were making the decision about the purchase and implementation with SNP, we had a full picture of the operation of the target platform and the way in which the partner responsible for the implementation worked.
You decided on SAP SuccessFactors and SNP E-Time in a cloud model. Why? What convinced you?
J.S.: The combination of these two systems will provide us with wide access to functionalities virtually at any place and at any time. Each employee will be able to change their data and work schedule or apply for leave on any mobile device. This is a big change, especially for production employees, who do not use computers on a daily basis.
The essence of the SNP E-Time solution is an environment that binds in one place all the data related to working time planning needed by managers, such as: labor demand, legal conditions, employee preferences.
To what extent do you plan to use SNP E-Time for office employees and to what extent for production workers? Which functions will be used by them?
J.S.: SNP E-Time will be a convenient solution for everyone and will certainly help each group of employees.
Office employees often move, work from home, go on business trips. Sales employees are located all over Poland and their daily access to their managers is very limited. Online access through mobile devices will help them a lot. Additionally, for DUNI EFF employees, it will be possible to divide the monitoring of working time for different customers. Production workers, on the other hand, function in the reality of shifts and equivalent working time. Also for them, online access at a convenient time will be an ideal solution. Work schedules often change and they will know about it at all times.
How much will the new tools facilitate/accelerate the work of managers?
J.S.: They will definitely help managers react immediately to employee requests. Now this is often difficult, e.g. when a manager is absent. The biggest change will be felt by production managers and people responsible for preparing schedules. According to our calculations, the use of SNP E-Time will save several dozen hours of work for each change in this area. Until now, planning was done in Excel files, which is a great effort in the rapidly changing reality (change of production orders, sudden machine downtimes, unplanned absence of employees).
What is the attitude of DUNI employees towards this project?
J.S.: So far, we have demonstrated the tool only through a presentation. We plan to train our employees at the end of the implementation. At the moment, the perception of employees has been positive. Especially the self-service option available on mobile devices met with great interest. The implementation team on the HR side is very motivated. We know that this implementation will greatly improve our work, which already has a positive impact on our mood.
DUNI Poland implements SuccessFactors as the first company in the group. Are you planning to make this solution available to other locations?
J.S.: It will be decided by the implementation in Poznań. We feel honored in the DUNI group to be a country that is testing a new solution. I hope that our satisfaction will positively influence further decisions regarding the rollout to other locations.
Thank you very much for your time.
Interviewed by: Monika Kanigowska
SNP E-Time: a revolution in planning schedules for production workers
Companies use very different working time systems. For us, the most convenient form is an equivalent working time system, with production planned from Monday to Friday. We try to make sure that the employees have a longer weekend break, because it affects their satisfaction. They have time for their families and to develop their passions. Our production is not continuous, so we can afford such a system.
Correct scheduling is a responsibility of shift managers. Until now, the working time of production operators was planned using Excel, based on the production plan available in the SAP system. It is a very time-consuming process, burdened with a large number of variables, often changing even several times during a shift (change of production plans, machine downtimes and failures, employee absences).
Integration of SNP E-Time with APO PP/DS means that the system will automatically tell us what staff we have at our disposal for a specific production order. Production order planners will see the availability of people with competencies dedicated to a specific production machine even before the order is released into the system. Planners responsible for production staffing will use the most optimal schedules suggested by the system. This requires us to describe the competencies of our employees in detail at the implementation stage, but the benefits of the incredible time savings after the implementation will be enormous.
All production workers will have access to the system, which will allow them to enter working time preferences as well as leave requests. Today, there is probably not a single person who does not use a smartphone, and the ease of use and intuitiveness of the system guarantee the satisfaction of all users.
Marcin Stoiński, Production Manager, DUNI Poland
DUNI was founded in 1949 as a Swedish manufacturer of paper cups and napkins. Today, after 70 years, it is a major supplier of innovative, eco-friendly tableware and accessories for takeaways.
All products are prepared with the idea of goodfoodmood in mind and are the result of many years of work in the field of materials and design.
Disposable products offered by DUNI are available on more than 40 markets around the world. The company is a market leader in Northern Europe and employs 2,500 people in 24 countries. The head office is in Malmö, and production facilities are located in Sweden, Germany, Poland, New Zealand and Thailand. DUNI is listed on the Stockholm Stock Exchange.