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BCC Outsourcing Center receives "SAP Partner Center of Expertise" certification

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BCC maintenance organization is the first company in Poland to receive ‘SAP Partner Center of Expertise’ (PCOE) certification. The certificate, granted after a detailed audit carried out by SAP AG, confirms the highest quality of the SAP maintenance services, especially SAP Enterprise Support services, provided by BCC.

In the course of the audit work, carried out in mid-January this year, SAP Active Global Support auditors verified if the BCC service organization meets the stringent technical and organizational requirements related to the provision of SAP maintenance services.

The scope of the audit included, among others, the organizational procedures and practices used in the BCC Outsourcing Center (registration and processing of customer service requests, documentation), ensuring the quality of services (including reaction times and processing times monitoring, customer satisfaction surveys) and the competences of the service team ( e.g. consultants’ certificates, training system). The infrastructure of the Center was also analyzed in detail. The scope of the analysis included the servicedesk tools, dedicated SAP Solution Manager system, remote connections to the supported customers’ systems, SAP test systems used for incident analysis and simulation, and the solutions for monitoring the continuity of the customer system operation.

"The audit has confirmed that the operational standards of the BCC Outsourcing Center are consistent with the stringent requirements we set down for our maintenance service partners worldwide. For the customers, the SAP Partner Center of Expertise certification is a guarantee of the quality of SAP support service execution" – said Iwona Stamper, Channel Development Manager, SAP Poland.

‘SAP Partner Center of Expertise’ certification was also granted to the maintenance organization of 7milowy, a member of the BCC Group.

The BCC Outsourcing Center provides comprehensive SAP environment maintenance, from application support and system administration to hosting in the data center. High quality of the services provided by the BCC Outsourcing Center is the effect of the team’s experience, the technical infrastructure and the work standards based on the IT Service Management System according to ISO 20000/ITIL and Information Security Management System according to ISO 27001. The Center handles over 100 Service Level Agreement contracts related to various IT systems, including SAP.

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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SNP Poland Sp. z o.o.

Headquarter:
Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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