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Best practices for IT service management

The dedicated SNP service organization ensures the quality and continuity of handling of all outsourcing contracts. Our work is based on ISO 20000, ISO 27001, PCoE (SAP Partner Center of Expertise) standards.

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BCC service organization is the first in Poland to use the HP Service Manager software

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Since 1 April 2008 the latest version of the HP software supports BCC in management of IT services in compliance with the ITIL standards and operation of service reports.

HP Service Manager 7.0, available since November 2007, is the newest version of HP Service Center – a tool used by internal IT departments of big organizations and outsourcing centers all over the world.

The HP Service Manager platform is used by BCC for operating, monitoring and filing of problems reported by end users of IT systems. Moreover, it supports realization of processes within the IT Services Management System, which is compliant with the best ITIL standards and with ISO/IEC 20000.

Attention should be paid to the short implementation time of the application. Within barely four and a half months since access was granted to the newest software version the consultants of the BCC Outsourcing Services Department adjusted the system to the requirements and specific character of the BCC competence center.

„HP Service Manager supports fast and efficient operation of service reports, while at the same time preserving parameters of the SLA contracts and also ITIL standards, which we follow in providing our services” – said Waldemar Sokołowski, BCC Outsourcing Services Director.

„Many of our clients using the HP Service Center software consider migrating to HP Service Manager, due to bigger possibilities this package offers. The first implementation realized in Poland by BCC specialists has proven their professionalism. Companies intending to implement HP Service Manager may now use the expertise of the BCC competence center” – says Paweł Trojak, Software Partner Manager from HP Polska.

BCC has been providing support, service and maintenance services for IT solutions, including mainly SAP system, since 1999. They have been used by over 60 companies now, including ABB, Amica, Grupa Metro, Grupa Żywiec, ING Bank Śląski, Kompania Piwowarska, PayUp Polska and Praktiker. The BCC service organization also plays the role of the internal IT help desk for five companies comprised in the BCC capital group.

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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E-mail office.pl@snpgroup.com
Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Headquarter:
Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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office.pl@snpgroup.com

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+48 61 827 70 00

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