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We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

BeeOffice Service Desk: Not only for the company’s IT helpdesk

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From March 2016, customers of BCC use a new in-house BCC service application to handle service requests: BeeOffice Service Desk. Our solution allows efficient process management. BeeOffice Service Desk is a flexible platform to handle requests, which can be activated for instance for the needs of the company’s IT or administration department.

BeeOffice Service Desk is an original solution created by BCC, which allows the reported issues to be handled efficiently. In the application, you can register, handle and report service request statuses, as well as monitor whether the defined service time (SLA) is observed. It is a part of the BeeOffice employee self-service portal, offered to customers by BCC in the SaaS model. Apart from servicing, BeeOffice has modules supporting planning and settling of employees’ working time, settling delegations and company vehicles, handling holiday e-applications, purchase requests, office equipment register, IT license management or the company’s knowledge base, among others.

For thousands of users

From 1 March 2016, BeeOffice Service Desk is used by the service organization of the BCC Group, handling nearly 300 active contracts of BCC and 7milowy, as well as thousands of users in Poland and abroad (including among others in Spain, France, the USA, China and Argentina). Contracts handled in BeeOffice Service Desk involve a broad range of services of the BCC Group provided to customers, including among others supporting SAP systems (SAP application management, SAP administration and hosting, SAP maintenance) and other IT systems (including hosting and administration, services of backup data processing center, system and network monitoring, etc.).

 

Jakub Żurek, Account Manager, BCC

 

An application that will bring order into each IT team

BeeOffice Service Desk is an ideal offer for IT teams that wish to enhance operational efficiency and quality of employee service in a short time. Our solution brings order and transparency in everyday work, handling user’s problems, regardless of whether we speak of an internal IT helpdesk, shared service center or a specialized IT company. A ready solution based on global standards of IT service management is available for immediate delivery in a flexible SaaS model. It is worth mentioning that BeeOffice Service Desk can be simultaneously used to handle other processes unrelated to IT. It may involve handling company vehicles, infrastructure failures at the company’s office or other administration tasks implemented by independent teams of employees of the company or suppliers.

Jakub Żurek, Account Manager, BCC

At the BCC Outsourcing Center, BeeOffice Service Desk replaced the previously used HP Service Manager. Within the project of migrating to a new service application, more than 50 thousand service requests along with the history of actions, attachments and current SLA time statuses for active requests were transferred.

For BCC’s customers BeeOffice Service Desk creates a transparent communication platform with our service organization, improving daily work of users, facilitating access to information, including quick search for a particular request and establishing its status. People responsible for the continuity and quality of IT services on the side of the customer of the BCC Group (including IT managers) are ensured with a complex tool of ongoing service contract monitoring by BeeOffice Service Desk.

In accordance with best practices

Creating BeeOffice Service Desk, we based on our experience with implementing and daily use of globally known standards defining the principles of maintenance and development of IT systems. The most important principles are ISO 27001 (Information Security Management System) and ISO 20000/ITIL (IT Service Management System). In particular, ISO 20000 defines the requirements for organizations providing IT services. The foundation of this standard is the notion of an IT service used by a given organization and provided by a dedicated team (within the organization or an external team, if the company uses IT outsourcing).

ISO 20000 is based on the code of good IT practice, so called ITIL (Information Technology Infrastructure Library), which constitutes a collection of recommendations on how to offer and implement IT services effectively and efficiently. One of the most important recommendation is organization of IT services around the Single Point of Contact (SPoC). At BCC, the Service Desk Team receives customers’ requests, and then distribute them to relevant service teams.

Other ITIL recommendations define issues related to SLA, request management and distribution (so called tickets), principles of delegating priorities and establishing request statuses, reaction times, as well as measuring customer satisfaction and reporting.

BeeOffice Service Desk handles reported problems and requests (together with descriptions and attachments), their distribution to relevant teams or people, ongoing insight into request statuses and notifications about status changes. Users can also assess the quality of the service. The solution also offers reports informing among others about reaction time and service of requests or satisfaction level.

Among other features, it is also worth listing the transparent interface of the application minimizing the need to train users, or different variants of presenting requests – depending on the specificity of work of a given service team or users’ preferences (e.g. a possibility to present SLA times cross-sectionally on the list of requests and in the details of a single request). Additionally, it is possible to prepare dashboards in accordance with the specificity of work of a given organization.

Flexible service application for every company
BeeOffice Service Desk is available in the BCC offer as an application to handle any service processes at the company, both inside the organization (e.g. IT helpdesk, Shared Service Center), as well as to communicate with external customers (e.g. BPO centers, service centers and warranty service centers). The solution is offered within the Software as a Service model in the environment of a private computing cloud based on the certified organization and safe infrastructure of BCC Data Centers. The solution, as part of the BeeOffice self-service portal, fulfills the requirements of ISO 27018, which constitutes a guarantee of safety and confidentiality of customer data (including sensitive data) stored by the application in the cloud.

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

Please write an email or call

E-mail office.pl@snpgroup.com
Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Headquarter:
Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

General contact for the company
office.pl@snpgroup.com

Question about products and services
info.pl@snpgroup.com

Question about work and internships
kariera@snpgroup.com

+48 61 827 70 00

The office is open
Monday to Friday
from 8am to 5pm

Szanowni Państwo,

Wszyscy wiemy, jak poważne perturbacje w firmach powoduje obecna sytuacja.

Niedostępność wielu pracowników, zwiększona ilość pracy dla innych, konieczność pracy zdalnej, a w konsekwencji, problemy z wykonywaniem podstawowych procesów biznesowych.

Możemy Państwu pomóc. Do Państwa dyspozycji jest ponad 300 pracowników SNP Poland: konsultantów SAP, specjalistów od systemów operacyjnych, baz danych, wirtualizacji i infrastruktury IT, a także programistów różnych technologii.
Jesteśmy przygotowani organizacyjnie i technologicznie do zdalnej pracy, bo od lat robimy to w ramach kontraktów serwisowych i projektów. Możemy uzupełnić Państwa zespoły i zrekompensować niedobory.

Prosimy o kontakt:

Sehr geehrte Damen und Herren,

wir alle wissen, wie ernst die derzeitige Situation in Unternehmen ist. Herausforderungen liegen in der Nichtverfügbarkeit vieler Mitarbeiter, in einer erhöhten Arbeitsbelastung, der Notwendigkeit von Remote-Arbeit - und daraus folgend in Problemen bei der Ausführung grundlegender Geschäftsprozesse.

Wir können Ihnen in diesen herausfordernden Zeiten helfen. Über 300 Mitarbeiter von SNP Poland stehen Ihnen zur Verfügung: SAP-Berater, Spezialisten für Betriebssysteme, Datenbanken, Virtualisierung und IT-Infrastruktur sowie Programmierer für unterschiedliche Technologien.

Wir sind organisatorisch und technologisch auf Fernarbeit vorbereitet, weil wir auf diese Weise seit Jahren im Rahmen von Serviceverträgen und Projekten arbeiten. Wir ergänzen Ihre Teams und gleichen Engpässe aus.

Bitte kontaktieren Sie uns bei Bedarf:

Dear Customers,

We all know how serious the current situation is in companies. Unavailability of many employees, increased workload for others, the need for remote work - and, consequently, problems with the execution of basic business processes.

We can help you. Over 300 employees of SNP Poland are at your disposal: SAP consultants, specialists in operating systems, databases, virtualization and IT infrastructure, as well as programmers of various technologies.

We are organizationally and technologically prepared for remote work, because for years we have been doing it as part of service contracts and projects. We can supplement your teams and make up for shortages.

Please contact us: