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Jacob Holm: BCC support for SAP users from Switzerland to China

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Since January 2016, Jacob Holm, Global manufacturer of spunlace non-woven fabrics, has been using SAP application management in its branches in Europe, the Americas and Asia.   

Under the contract for SAP application management, experts of the BCC Group provide remote assistance to employees of Jacob Holm, solving problems arising from the current use of SAP.

The application management is implemented for the two integrated systems for enterprise management: SAP ERP and SAP Business One. In the scope of SAP ERP, the support applies to areas of finance and controlling, sales and distribution, as well as material management and production planning. In the first phase of the SAP ERP application management, the support covered companies in Switzerland, Spain, the USA and Japan. In turn, the support for users of SAP Business One apply to Argentina, Mexico and China. In subsequent phases, the support will cover companies of the capital group in other countries.

SAP application management (in other words remote support for SAP users) in the BCC is provided based on a permanent contract and SLA records by dedicated teams of service consultants, operating within the framework of the BCC Outsourcing Centre – a dedicated service organization of the BCC. The consultants of 7milowy from the BCC Group, specialised among others, in the support for this system are responsible for handling notifications for SAP Business One.

Jacob Holm Group is a leading innovator of spunlace nonwoven fabrics and finished goods.. Founded in 1794, the company has production facilities and sales offices in all regions of the world. Under the brand names Jacob Holm and Sontara, it supplies textile products for manufacturers of hygiene products, including cosmetics and health care products.

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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