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Best practices for IT service management

The dedicated SNP service organization ensures the quality and continuity of handling of all outsourcing contracts. Our work is based on ISO 20000, ISO 27001, PCoE (SAP Partner Center of Expertise) standards.

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Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

Metro Group, the biggest trade company in Poland, uses mySAP HR

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BCC has finished one of the biggest HR projects in Poland: implementing SAP in human resources management in Metro Group units, e.g. in the chains of real,- hypermarkets and Praktiker construction supermarkets.

The project covered more than 16,000 employees in over 80 locations. The first chain to start mySAP HR before that was Makro (implementation in 2001-2002, carried out also by BCC). Since January mySAP HR has been also used by real,-, Praktiker, and other Metro group units, like MAM METRO Group Asset Management Polska, MGA METRO Group Advertising Polska, MGI METRO Group Information Technology Polska, MGB METRO Group Buying Polska, MGL METRO Group Logistics Polska.

The implementation project used the so-called Common Template, a corporate model of Metro Group, which includes best practices in human resources management. Norbert Brandt, HR director in Praktiker Polska and mySAP HR project manager for the chains Real and Praktiker said: ‘In an organization of such a dispersed structure, which employs so many people, the efficiency of HR management has a great impact on overall company’s efficiency. The implementation helped us transfer to Poland the best experience of our corporation. We unified personnel and payroll management standards in all units. The fact that management needs of the Polish units were taken into account and that the knowledge of mySAP HR was transferred by BCC, made us feel the real owners of this solution’.

Implementation works in real,- and Praktiker, which started in June 2004, involved 19 Metro employees and 7 BCC consultants. The project scope was personnel administration, time management and its evaluation and payroll settlement. Including Makro, Metro group has now more than 200 mySAP HR users.

Norbert Brandt comments: ‘Due to the scale and complicity of the operation the project was a big challenge both for us and BCC consultants. Preparing a solution for work time planning was challenging, as this was done in a few dozens of outlets scattered in all the country. It is also worth mentioning that mySAP HR solution is a common system for many Metro Group units and during the implementation it was integrated with SAP financial and accounting systems used in particular chains. By uniting employees’ commitment with experience and knowledge of BCC team, we have succeeded in obtaining an efficient HR system which meets our needs and high demands’.

Bartłomiej Buszczak, BCC consulting director, points out: ‘BCC specialists’ experience from other complicated mySAP HR projects, such as this in Orkla Press, proved to be very useful in Metro. We are glad that Metro Group, the biggest trade company in Poland, joined the group of dozens of BCC clients using the best IT solutions that support HR management.’

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
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  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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SNP Poland Sp. z o.o.

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Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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