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Best practices for IT service management

The dedicated SNP service organization ensures the quality and continuity of handling of all outsourcing contracts. Our work is based on ISO 20000, ISO 27001, PCoE (SAP Partner Center of Expertise) standards.

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TÜV NORD audit: An integrated BCC management system is a benchmark for the B2B service suppliers

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October 6-7, 2009 – TÜV NORD Polska, the certifying body, conducted an audit of the quality, information security and IT service management systems operated in BCC. The audit confirms that the integrated management system complies with the standard requirements: ISO 9001:2008, ISO/IEC 27001 and ISO/IEC 20000-1.

“The integrated management system in BCC is an example of a perfect model of managing the quality of the services offered, as well as the care for the security of the information and systems entrusted by the customers. The usage of the international ISO standards enables the BCC company to maintain the leadership among the SAP service suppliers. During the audit I became convinced that beside the qualified personnel and modern technology the key for a company to be successful is the ability to translate the requirements enclosed in the ISO standards into the procedures, mechanisms and instructions focused on the customer service according to the customer expectations and in line with the best practices in this scope – said Robert Wójcik, the leading auditor in TÜV NORD Polska.

TÜV NORD audit results in the successive certification of the meeting the requirements of the integrated BCC management system in accordance to the ISO 9001:2008, ISO/IEC 27001 and ISO/IEC 20000 standards.

BCC was the first consulting company in Poland awarded with the ISO 9001 standard (in 1998). BCC certified in 2007 the information security management system, functioning in the BCC outsourcing centre, for the compliance with the ISO/IEC 27001 standard. As the first IT service supplier, BCC was awarded in 2008 with the ISO/IEC 20000-1 certificate that confirms the compliance of managing the IT services, provided by the BCC outsourcing centre, with a code of the best practices described in the ITIL library v3.

TÜV NORD Polska Sp. z o.o., the certifying body, is a part of TÜV NORD INTERNATIONAL Group operating in Europe, America, Asia and North Africa and Middle West, which employs about 8 000 employees all over the world. TÜV NORD Polska employs more than 100 specialists. Beside the centre in Katowice, it has 8 regional offices localized in Warsaw, Poznań, Bydgoszcz, Opole, Łódź, Gdańsk, Lublin, Rzeszów and Wrocław. More information at: www.tuv-nord.pl

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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SNP Poland Sp. z o.o.

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62-002 Suchy Las near Poznań, Poland

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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