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Best practices for IT service management

The dedicated SNP service organization ensures the quality and continuity of handling of all outsourcing contracts. Our work is based on ISO 20000, ISO 27001, PCoE (SAP Partner Center of Expertise) standards.

SNP Poland is the leader of SAP services market in Poland.
For 25 years (until 2017 - as BCC) we have been providing a full range of implementation, development and maintenance of SAP systems. We provide IT security and software development services.

We are a part of SNP Group - a leading global provider of solutions for transformation of SAP environments .

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

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Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

RPA - Robotic Process Automation

Automatation of work with bots

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Robotic Process Automation means creating software robots (bots) that simulate the activity of users performing specific, repetitive tasks in IT systems. This can also be described as the creation of 'digital workforce'.

The benefits of RPA include reduced workload, accelerated implementation of tasks, reduced burden of repetitive tasks on employees, and the possibility of introducing additional reports that were previously too labor-intensive to prepare.

SNP Poland carries out projects of implementing RPA solutions both as a “proof of concept” version as well as a full implementation of process automation tools in the organization. A special area of SNP’s activity is RPA projects for SAP.

RPA for SAP – sample application scenarios

During the SAP implementation, the organization prepares a number of automatic mechanisms and reports using the ABAP programming language, SAP PI integration platform or SAP data warehouse. Over time, however, we discover new areas for improvement. There are also changes in the system environment, e.g. implementation of new applications that need to exchange data with SAP. Even if other applications do not offer suitable interfaces (APIs) or if we cannot carry out our own programming work in SAP (e.g. a strictly controlled central corporate system), the RPA bot – simulating the user's work – will cope with these limitations.

Below we present examples of automation scenarios in SAP:

  • Mass creation or change of master data
  • Update of price lists
  • Update of credit limits
  • Periodical data posting based on files (fuel cards, settlements of corporate payment cards, etc.)
  • Automatic sending of balance requests or generation of balance confirmations for counterparties, based on incoming e-mails
  • Performance of other sequences of activities related to the month-end closing or year-end closing
  • Supervision of the interface operation (e.g. comparison of the list of technical IDOC messages and invoices posted in the system, as a verification whether all messages have been processed correctly)
  • Preparation of reports for the management board, combining information from several data sources in the system (e.g. costs, sales, working time).

SAP Intelligent Robotic Process Automation

We build intelligent bots using machine learning and conversational AI.

AAI - Automation Anywhere Inc.

SNP Poland is a partner of AAI (Automation Anywhere) – which has a leading position in the market of RPA solutions. We deliver implementation services and subscriptions for AAI solutions.

AAI solutions are used by more than 2000 enterprises around the world. Scalability and security are AAI priorities in product development. They cover the entire “robot life cycle”, from designing through attended/unattended launching of robots to analytical tools and machine learning (IQ Bot).

More about AAI
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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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E-mail office.pl@snpgroup.com
Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Headquarter:
Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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+48 61 827 70 00

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