IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

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Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

SAP administration

Services in administration of customers’ SAP systems

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SNP Outsourcing Center provides services in administration of customers’ SAP systems – both systems in hosting or collocation, as well as remotely. We supervise the security and performance of systems in use on a continuous basis and provide assistance in planning system development.

The customers’ systems are connected to SNP central monitoring systems. Therefore, the SNP Outsourcing Center administrators are pro-actively informed online about the occurrence of any events which might affect the security and stability of SAP systems.

Depending on the needs of the Outsourcing Center customer, SNP:

  • takes over full responsibility for the administration of systems (SAP administration outsourcing)
  • supports the Customer’s administrators remotely (SAP administration support) by carrying out regular reviews of systems on request

SAP administration services (also called SAP Basis administration) are provided by dedicated teams of consultants, operating within the SNP Outsourcing Center. Benefits of SNP Outsourcing Center services include:

  • the permanent availability of experienced specialists
  • a single point of contact (a Service Desk team) irrespective of a reported issue
  • having a dedicated contract coordinator
  • service based on a fixed contract and SLA provisions (concerning a response time, among other things)
  • the highest global standards in data security (Information Security Management System compliant with ISO 27001) and in IT service management (IT Service Management System compliant with ISO 20000 and ITIL recommendations)
  • SAP environment monitoring by the state-of-the-art monitoring center
  • transfer of the responsibility for ensuring the availability of systems (applicable to administration outsourcing) to the SNP Outsourcing Center
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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation.
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without affecting the lawfulness of the processing.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data will have the right to access, rectify and erase it, restrict and object to its processing, and the right to data portability.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, i.e. the Inspector General for the Protection of Personal Data (ul. Stawki 2, 00-193 Warsaw) until May 24, 2018, and as of May 25, 2018 – the President of the Office for Personal Data Protection.
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the Employee has the right to obtain a copy of the data provided and information on the location of the data provision.

Please write an email or call

E-mail office.pl@snpgroup.com
Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Headquarter:
Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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