IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

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Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

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SAP administration

Services in administration of customers’ SAP systems
SNP Outsourcing Center provides services in administration of customers’ SAP systems – both systems in hosting or collocation, as well as remotely. We supervise the security and performance of systems in use on a continuous basis and provide assistance in planning system development.

The customers’ systems are connected to SNP central monitoring systems. Therefore, the SNP Outsourcing Center administrators are pro-actively informed online about the occurrence of any events which might affect the security and stability of SAP systems.

Depending on the needs of the Outsourcing Center customer, SNP:

  • takes over full responsibility for the administration of systems (SAP administration outsourcing)
  • supports the Customer’s administrators remotely (SAP administration support) by carrying out regular reviews of systems on request

SAP administration services (also called SAP Basis administration) are provided by dedicated teams of consultants, operating within the SNP Outsourcing Center. Benefits of SNP Outsourcing Center services include:

  • the permanent availability of experienced specialists
  • a single point of contact (a Service Desk team) irrespective of a reported issue
  • having a dedicated contract coordinator
  • service based on a fixed contract and SLA provisions (concerning a response time, among other things)
  • the highest global standards in data security (Information Security Management System compliant with ISO 27001) and in IT service management (IT Service Management System compliant with ISO 20000 and ITIL recommendations)
  • SAP environment monitoring by the state-of-the-art monitoring center
  • transfer of the responsibility for ensuring the availability of systems (applicable to administration outsourcing) to the SNP Outsourcing Center

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Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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