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The SAP application management service complements each other with the SAP Maintenance and offers the customers the so-called second support line. The application management is a point of contact for service notifications of the customer and guarantees:
SAP application management service is provided by dedicated teams of support consultants, operating within the SNP Outsourcing Center. Benefits of the SNP Outsourcing Center services include:
The application management service provided by SNP involves:
The scope of activities performed as part of the application management:
The detailed scope of the application management service can be found in the Service catalogue tab.
The following specification presents a wide list of activities performed by SNP within the SAP application management agreements. The scope of the service support for a given customer is determined individually, depending on their needs and requirements.
Support of the work of SAP system users:
Handling problems occurring in the used SAP system:
Support of selected business processes:
Handling maintenance problems with guaranteed solution time:
Support within the scope of notes and system updates:
Periodic monitoring of the system activities:
Wide scope of small development works:
Activities related to system documentation:
Conducting audits or verifications in respect of:
Identifying areas requiring improvement:
Supporting the SAT tests (in the customer’s facility):
Consultations and workshops:
SAP Assistance is a special application management service that provides at a low monthly fee a certain lifeline in case of SAP problems and difficulties with getting a quick help in Polish.
SAP Assistance is especially an attractive offer for:
We offer in the context of SAP Assistance following:
If required, SAP Assistance can be expanded under the offer (tab called Service catalogue) and transformed into a complete application service contract.
years of experience
dedicated service consultants
The SAP application management at SNP: A helping hand