IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

"Better Business" is an SNP magazine for customers. Read hundreds of articles, useful in preparation and realization of IT projects.

Our experts present the most interesting solutions of IT world.

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Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!


SAP Customer Relationship Management
SNP Poland offers a full range of services needed for SAP CRM implementation, development and maintenance – from pre-implementation analysis, through implementation, hosting and administration, up to application management (remote user support).

Designed for large and complex organizations, SAP CRM (SAP Customer Relationship Management) solutions fully support the whole process of customer service, from the registration of trade relationships up to marketing activity planning. The use of these solutions results in increased sales, thanks to higher customer satisfaction with the service, and through better organisation of sales activities.

The most important groups of the SAP CRM system functionalities are as follows:

  • SAP CRM Sales
  • SAP E-Commerce (an Internet store)
  • SAP CRM Marketing
  • SAP CRM Service
  • SAP CRM Mobile Sales
  • SAP CRM CIC (Customer Interaction Center)
  • SAP CRM EIC (Employee Interaction Center)

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SNP Poland Sp. z o.o.

Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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