IT service management best practices

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SAP Solution Manager

Application Lifecycle Management

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SAP Solution Manager is a central SAP application lifecycle management (SAP ALM) and support system in the customer’s landscape. A wide range of SAP Solution Manager tools effectively support both the implementation of new SAP solutions as well as the maintenance of the solutions in productive operation. In addition to handling the SAP Enterprise Support (SAP maintenance) contract, the SAP Solution Manager tools can support SAP environment administrators in the daily supervision of systems.

In addition to purely administrative tasks, the solution allows you to track business processes, to manage changes (Change Request Manager), to monitor the impact of changes in the code of custom programs on the update processes (Custom Code Management), to carry out functional tests (Test Management), to manage the documentation of the implementation or other projects (Solution Documentation).

The key components of SAP Solution Manager

Many of the applications have been implemented in SAP Mobile Solution Manager: Incident Management, Change Request Management, Technical Monitoring, Business Process Monitoring.
Solution Documentation

Used to store documentation on both SAP and non-SAP solutions. In addition to acting as a standard file server, the solution also enables documenting the most important information about the changes made.

Project Management

Used to centrally manage the lifecycle of the implemented SAP solution.

Test Management

Functional testing.

Incident Management

Management of IT incidents.

Technical Operations

Allows monitoring of SAP and non-SAP IT systems, starting from the technical monitoring of satellite systems and ending with the monitoring of background tasks and business processes.

Business Process Monitoring (BPMon)

Enables the business processes to be modeled in the system and proactively monitored. Monitoring is process-oriented and can cover all systems used in the process, including the interfaces used for data transmission

Maintenance Management

Related to standard tasks maintaining SAP systems in good condition.

Custom Code Management

Monitoring the impact of changes in the code of custom programs on the update processes.

Change Request Management (ChaRM)

Management of changes within projects, processing of transports, approving of requests for changes.

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