IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

"Better Business" is an SNP magazine for customers. Read hundreds of articles, useful in preparation and realization of IT projects.

Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

SAP Solution Manager

Application Lifecycle Management

SAP Solution Manager is a central SAP application lifecycle management (SAP ALM) and support system in the customer’s landscape. A wide range of SAP Solution Manager tools effectively support both the implementation of new SAP solutions as well as the maintenance of the solutions in productive operation. In addition to handling the SAP Enterprise Support (SAP maintenance) contract, the SAP Solution Manager tools can support SAP environment administrators in the daily supervision of systems.

In addition to purely administrative tasks, the solution allows you to track business processes, to manage changes (Change Request Manager), to monitor the impact of changes in the code of custom programs on the update processes (Custom Code Management), to carry out functional tests (Test Management), to manage the documentation of the implementation or other projects (Solution Documentation).

The key components of SAP Solution Manager

Many of the applications have been implemented in SAP Mobile Solution Manager: Incident Management, Change Request Management, Technical Monitoring, Business Process Monitoring.
Solution Documentation

Used to store documentation on both SAP and non-SAP solutions. In addition to acting as a standard file server, the solution also enables documenting the most important information about the changes made.

Project Management

Used to centrally manage the lifecycle of the implemented SAP solution.

Test Management

Functional testing.

Incident Management

Management of IT incidents.

Technical Operations

Allows monitoring of SAP and non-SAP IT systems, starting from the technical monitoring of satellite systems and ending with the monitoring of background tasks and business processes.

Business Process Monitoring (BPMon)

Enables the business processes to be modeled in the system and proactively monitored. Monitoring is process-oriented and can cover all systems used in the process, including the interfaces used for data transmission

Maintenance Management

Related to standard tasks maintaining SAP systems in good condition.

Custom Code Management

Monitoring the impact of changes in the code of custom programs on the update processes.

Change Request Management (ChaRM)

Management of changes within projects, processing of transports, approving of requests for changes.

Learn more

See the recordings from our webinars

Contact form

  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor:
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

Please write an email or call

Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

Contact us