IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

"Better Business" is an SNP magazine for customers. Read hundreds of articles, useful in preparation and realization of IT projects.

Our experts present the most interesting solutions of IT world.

See the webinar archive, register for upcoming webinars.

Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

SNP Cloud Platform

More than just cloud for SAP

SNP Cloud Platform is a comprehensive service ensuring the availability and security of SAP systems using cloud technology, including administration and other services.
  • Use cloud technology, along with a wide range of additional services for your SAP environment
  • Use resources from multiple providers under one SLA
  • Be compliant with specific legal requirements (data protection, physical location of data …)

Distinguishing features of SNP Cloud Platform

Create your own customized mix of cloud services and support services for any SAP system
SLA defined by an effect
  • SLA defined based on a business effect (system availability, performance and security) rather than IT parameters (such as RAM or CPUs).
  • Simple, transparent billing model based on two parameters: the number of system users and the size of the database
  • No limits for RAM and CPU for SAP systems
Administration in the standard
  • Full range of proactive administrative support services included in the package – no need to provide system administration by the customer
  • Team of experienced administrators available 24/7/365 for critical requests
  • Single point of contact for all types of requests


Increased security
  • Backup copies replicated at two twin SNP Data Centers
  • Backup system with full integration at the SAP system database level
  • Ability to restore a copy of the system up to 14 days back
Service dedicated to SAP
  • Maintenance of systems in the SAP HANA TDI (Tailored Datacenter Integration) standard – dedicated to systems based on HANA, including S/4HANA
  • Experience in maintaining several dozen SAP systems in SNP Data Centers
One contract, many providers
  • Support for specific requirements regarding the location and security of systems (e.g. data replication requirements in a given country)
  • Possibility to cover third party resources with one SLA, e.g.
  • Cooperation with public clouds
  • Replication in third party data centers
Tailor-made contract
  • Service scope and SLA parameters tailored to individual requirements
  • Dedicated contract coordinator
Contact form

  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation.
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor:
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without affecting the lawfulness of the processing.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data will have the right to access, rectify and erase it, restrict and object to its processing, and the right to data portability.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, i.e. the Inspector General for the Protection of Personal Data (ul. Stawki 2, 00-193 Warsaw) until May 24, 2018, and as of May 25, 2018 – the President of the Office for Personal Data Protection.
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the Employee has the right to obtain a copy of the data provided and information on the location of the data provision.

Please write an email or call

Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

Contact us