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IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

"Better Business" is an SNP magazine for customers. Read hundreds of articles, useful in preparation and realization of IT projects.

Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

SNP Cloud Platform

More than just cloud for SAP

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SNP Cloud Platform is a comprehensive service ensuring the availability and security of SAP systems using cloud technology, including administration and other services.
  • Use cloud technology, along with a wide range of additional services for your SAP environment
  • Use resources from multiple providers under one SLA
  • Be compliant with specific legal requirements (data protection, physical location of data …)

Distinguishing features of SNP Cloud Platform

Create your own customized mix of cloud services and support services for any SAP system
SLA defined by an effect
  • SLA defined based on a business effect (system availability, performance and security) rather than IT parameters (such as RAM or CPUs).
  • Simple, transparent billing model based on two parameters: the number of system users and the size of the database
  • No limits for RAM and CPU for SAP systems
Administration in the standard
  • Full range of proactive administrative support services included in the package – no need to provide system administration by the customer
  • Team of experienced administrators available 24/7/365 for critical requests
  • Single point of contact for all types of requests

 

Increased security
  • Backup copies replicated at two twin SNP Data Centers
  • Backup system with full integration at the SAP system database level
  • Ability to restore a copy of the system up to 14 days back
Service dedicated to SAP
  • Maintenance of systems in the SAP HANA TDI (Tailored Datacenter Integration) standard – dedicated to systems based on HANA, including S/4HANA
  • Experience in maintaining several dozen SAP systems in SNP Data Centers
One contract, many providers
  • Support for specific requirements regarding the location and security of systems (e.g. data replication requirements in a given country)
  • Possibility to cover third party resources with one SLA, e.g.
  • Cooperation with public clouds
  • Replication in third party data centers
Tailor-made contract
  • Service scope and SLA parameters tailored to individual requirements
  • Dedicated contract coordinator
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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

Please write an email or call

E-mail office.pl@snpgroup.com
Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Headquarter:
Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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