IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

"Better Business" is an SNP magazine for customers. Read hundreds of articles, useful in preparation and realization of IT projects.

Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

SNP HR Suite for Retail

The digital HR revolution in retail chains

Challenges and solutions for HR in distributed organizations

HR in Retail means thousands of employees at tens and hundreds of locations, and even thousands of new employees to be onboarded and trained. A new generation of employees who value flexibility at work. A growing pressure from control authorities. An increasing amount of work for HR departments. All this creates completely new expectations with regard to IT tools supporting the HR area.

SNP HR Suite for Retail is a package of innovative solutions prepared for organizations managing human resources in the distributed model. The package builds on the information technology advances of the digital age – cloud computing – and the extensive use of employee and manager self-service. It contains tools supporting key HR processes, including:

  • Working time planning and accounting
  • Recruitment and onboarding
  • Training and competency management
  • Talent and succession management
  • Employee appraisals
  • Handling of HR matters (requests, certificates, e-payslips)
  • e-Archiving of HR documents
  • Employee e-Portal as a center of information and HR services

SNP for the Retail sector


employees of the Retail sector in Poland are served by the solutions implemented by SNP


years of experience in implementing HR systems


times faster preparation of work schedules on average thanks to time planning automation in SNP E-Time

Optimized human capital management at your fingertips

HR Department – a creator and not just an administrator. Store Manager – an effective team leader. Employee – more satisfied and appreciated. With SNP HR Suite for Retail, employee and manager self-service as well as innovative cloud solutions, the entire HR landscape is changing for the better
For HR Director
  • Implementation and maintenance of a consistent and effective HR strategy in all entities
  • Key information and HR reports in manager dashboards
  • Ensuring compliance with legal regulations
For HR Department
  • Ability to monitor and remotely manage HR processes throughout the distributed organization
  • Reduction of a large number of repetitive tasks – thanks to employee and manager self-service
  • Improvement of work and cooperation through the digitization of HR information and workflow automation
For Store Manager
  • Efficient management of all HR matters for a subordinate team (from recruitment and onboarding through training and assessment to day-to-day handling of matters important for employees)
  • Faster preparation of team work schedules achieved by taking into account employee availability, legal regulations, etc. automatically
  • More effective teamwork through better organization of work, tailored to the preferences and competencies of employees
For Employee
  • An online employee portal to handle many HR matters, available anywhere, anytime
  • Key information received via SMS or e-mail (including acceptance of leave requests, e-payslips)
  • Taking into account working time preferences for flexible working hours – a better work-life balance

Efficient work of the manager + care for the employee + compliance with the law

The key element of the package is SNP E-Time – an online application enabling managers to more efficiently prepare work schedules for employees. The system automatically takes into account legal and internal regulations concerning working time. Additionally, it can take into account employee preferences (employees can enter data on their availability on selected days of the week and for selected hours). The application integrates in real time with any HR system (payroll accounting, leave planning), including SAP.

Case study: SNP E-Time at LPP

LPP, the owner of the Reserved, Cropp, House, Mohito and Sinsay brands, together with SNP Poland, launched an innovative platform for managing HR processes for over 10,000 employees. SNP E-Time reduces the time of preparation of monthly work schedules in stores to just a few minutes.

Innovative platform for human capital development

SuccessFactors is a family of HR solutions in the cloud model ideally suited to the needs of a distributed organization. Success Factors supports a modern approach to human capital management, which is focused on the employee and their competencies. With these solutions you will improve, among others, mass recruitment and onboarding, competency, training, talent and succession management, as well as the employee appraisal process.

Handling of HR matters - more efficiently every day

The use of employee self-service and digitization streamlines HR at every step. Staff matters are handled more quickly by the employee, and access to relevant information is facilitated. An organizational structure, a leave plan, personnel documentation – all this can be made available online to all or some employees, as required. The HR department is relieved of a large number of repetitive routine tasks, since some matters are processed automatically and many others can be handled at the level of a store.

Compliance with the law

Organizations with a large workforce are of particular interest to control authorities. Our solutions support the maintenance of legal standards in the area of employee data protection and compliance with the Labor Code (e.g. OHS issues, working time management).


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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation.
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without affecting the lawfulness of the processing.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data will have the right to access, rectify and erase it, restrict and object to its processing, and the right to data portability.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, i.e. the Inspector General for the Protection of Personal Data (ul. Stawki 2, 00-193 Warsaw) until May 24, 2018, and as of May 25, 2018 – the President of the Office for Personal Data Protection.
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the Employee has the right to obtain a copy of the data provided and information on the location of the data provision.

Please write an email or call

E-mail office.pl@snpgroup.com
Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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