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SNP Service Desk
A service application for an internal and external helpdesk
Thousands of requests, one point of contact
The application is used to record, process and report the status of requests. The SNP Service Desk supports reporting user problems and inquiries, their distribution to relevant teams or individuals, a current online view of the request status, and status change notifications. Users can also assess the service quality.
Other features worth mentioning include a transparent application interface that eliminates the need for user training, and different options of presenting requests – depending on the nature of the service team work or user preferences. Additionally, it is possible to prepare information dashboards according to the nature of work of a specific organization.
The SNP Service Desk creates a transparent communication platform that increases the efficiency of user work, facilitating access to information, including the quick search of a specific request and identification of its status. The individuals responsible for the continuity and quality of services (e.g. IT heads) are provided by the SNP Service Desk with a comprehensive tool for ongoing monitoring of service contracts.
The SNP Service Desk is available as an application for handling any service process within the organization (e.g. an IT helpdesk, a Shared Service Center for finance, an administration department) or for communication with external customers (e.g. BPO centers, service and warranty support centers).