IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

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Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

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Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

SNP Service Desk

A service application for an internal and external helpdesk

Thousands of requests, one point of contact

The SNP Service Desk is a browser-based solution that organizes the handling of internal service requests in a simple way, regardless of their subject (IT, administrative, service and similar requests).

The application is used to record, process and report the status of requests. The SNP Service Desk supports reporting user problems and inquiries, their distribution to relevant teams or individuals, a current online view of the request status, and status change notifications. Users can also assess the service quality.

Other features worth mentioning include a transparent application interface that eliminates the need for user training, and different options of presenting requests – depending on the nature of the service team work or user preferences. Additionally, it is possible to prepare information dashboards according to the nature of work of a specific organization.

The SNP Service Desk creates a transparent communication platform that increases the efficiency of user work, facilitating access to information, including the quick search of a specific request and identification of its status. The individuals responsible for the continuity and quality of services (e.g. IT heads) are provided by the SNP Service Desk with a comprehensive tool for ongoing monitoring of service contracts.

The SNP Service Desk is available as an application for handling any service process within the organization (e.g. an IT helpdesk, a Shared Service Center for finance, an administration department) or for communication with external customers (e.g. BPO centers, service and warranty support centers).


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SNP Poland Sp. z o.o.

Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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