IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

Our experts present the most interesting solutions of IT world.

See the webinar archive, register for upcoming webinars.

Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

SNP Service Desk

A service application for an internal and external helpdesk

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Thousands of requests, one point of contact

The SNP Service Desk is a browser-based solution that organizes the handling of internal service requests in a simple way, regardless of their subject (IT, administrative, service and similar requests).

The application is used to record, process and report the status of requests. The SNP Service Desk supports reporting user problems and inquiries, their distribution to relevant teams or individuals, a current online view of the request status, and status change notifications. Users can also assess the service quality.

Other features worth mentioning include a transparent application interface that eliminates the need for user training, and different options of presenting requests – depending on the nature of the service team work or user preferences. Additionally, it is possible to prepare information dashboards according to the nature of work of a specific organization.

The SNP Service Desk creates a transparent communication platform that increases the efficiency of user work, facilitating access to information, including the quick search of a specific request and identification of its status. The individuals responsible for the continuity and quality of services (e.g. IT heads) are provided by the SNP Service Desk with a comprehensive tool for ongoing monitoring of service contracts.

The SNP Service Desk is available as an application for handling any service process within the organization (e.g. an IT helpdesk, a Shared Service Center for finance, an administration department) or for communication with external customers (e.g. BPO centers, service and warranty support centers).

How does the snp service desk work

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation.
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without affecting the lawfulness of the processing.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data will have the right to access, rectify and erase it, restrict and object to its processing, and the right to data portability.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, i.e. the Inspector General for the Protection of Personal Data (ul. Stawki 2, 00-193 Warsaw) until May 24, 2018, and as of May 25, 2018 – the President of the Office for Personal Data Protection.
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the Employee has the right to obtain a copy of the data provided and information on the location of the data provision.

Please write an email or call

E-mail office.pl@snpgroup.com
Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Headquarter:
Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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