IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

"Better Business" is an SNP magazine for customers. Read hundreds of articles, useful in preparation and realization of IT projects.

Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

SNP Single Customer View

Key customer information in one place

The solution developed by SNP Poland offers a single screen to view all key customer information drawn from several different SAP areas – from address details, through contact persons to offers, invoices or complaints.

SNP Single Customer View is an extension to the SAP standard thanks to which it is no longer necessary to run several transactions and reports in order to view the full picture of a relationship with a given customer. The SAP system user can see the most important data in one place, i.e. the Customer File. The user can also look up customers by several dozen criteria (including among others by phone number, contact persons, bid numbers or invoice numbers). These features help streamline the sales process and improve customer service.

The use of Single Customer View is intuitive. Thanks to a clear layout of the Customer File as well as grouping of information into thematic tabs, working with this solution is easy from the start. Access to every piece of information needed requires only a single mouse click to open a new tab.

The view of the Customer File can be tailored to the character and information needs of a company and to the requirements and access rights of individual user groups. For example, a sales rep can see customer’s address details, the list of contact persons and tabs showing: open sales processes, a list of contacts with the customer, a list of complaints and a list of invoices issued to the customer. A financial team member, on the other hand, can see in the Customer File data on the customer’s current debt level as well as the list of unsettled payments or list of customer’s orders placed and executed on discount terms.

The source of data made available through Single Customer View can be the SAP ERP and/or SAP CRM solutions used in the company. Single Customer View is offered as ready-to-deploy.

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor:
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

Please write an email or call

Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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