IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

"Better Business" is an SNP magazine for customers. Read hundreds of articles, useful in preparation and realization of IT projects.

Our experts present the most interesting solutions of IT world.

See the webinar archive, register for upcoming webinars.

Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

Privacy policy

Data Privacy Statement

Thank you for visiting our website and for your interest in our company. We guarantee that your privacy and your personal data are protected by implementing and adhering to the relevant data protection regulations.

You can visit our website without telling us who you are. You remain anonymous to us. In order to be able to display our websites, you are only obliged to provide the data transmitted by your browser to our server (see “Logfiles”). Further personal data will only be stored if you voluntarily enter it on the website or use corresponding functions, e.g. when registering for our newsletter or when ordering information material.

Information on data use by SNP Poland

Login and Registration

Newsletter

If you would like to be regularly informed about new products, services and offers of SNP or would like to be invited to our events and webinars (and have consented to this), we save your name and your e-mail address in order to send this information. This data is stored and used exclusively for the purpose of sending the requested information repeatedly. This data will not be passed on to third parties. You can cancel your subscription at any time. The legal basis for this data processing is Art. 6 para. 1 sentence 1 lit. a GDPR.

Events and Trainings

When you register for events or training via our website, certain personal data is required in order to process your registration (mandatory data). Providing further data may be helpful for the processing of your application, but is not mandatory (optional data). We process your personal data collected here exclusively for the purpose of processing your registration. The legal basis for this data processing is Art. 6 para. 1 sentence 1 lit. a GDPR.

Contact form

You can enter your personal data on our website to contact us. The personal data that are necessary for processing your request (mandatory data) are marked. Providing further data may be helpful for the processing of your request, but is not mandatory (optional data). With your consent, this data is used and stored exclusively for the purpose of processing your message (Art. 6 Par. 1 S. 1 lit. a GDPR).

Cookies

Cookies are very small text files used by Internet pages, which is set by us and your browser stores it on your computer. By setting the cookie, certain information flows to us. Cookies cannot run programs or transmit viruses to your computer.

Transient cookies are automatically deleted when you close your browser. This includes in particular the Session Cookies. These cookies contain and store a so-called Session ID, with which different requests of your browser can be assigned to the common session. This will allow your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.

Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.

The cookie information serves to optimize our offer and to offer you more comfort when surfing on our pages. The legal basis for this data processing is Art. 6 para. 1 sentence 1 lit. f GDPR.

You can configure your Internet browser to inform you when a web server wants to send you a cookie. You can then either accept or refuse the cookie. You can configure your browser settings according to your wishes and refuse the acceptance of third party cookies or all cookies, for example. Please note that you may not be able to use all functions of this website. You can find out more about this in the help system of your Internet browser.

Log files

Each time you access our site, we collect the following information about your computer: the IP address of your computer, the request from your browser and the time of this request. In addition, the status and the amount of data transferred are recorded during this request, as well as product and version information of the browser used and the operating system of your computer. We also track the website which directed you to our page. The IP address of your computer is only stored for the duration of your visit to the website and is then immediately deleted or made anonymous by shortening it. The remaining data is stored for a limited period of time. We use this data for the operation of our website, in particular to detect and eliminate errors on the website, to determine the traffic load of the website and to make adjustments or improvements (legal basis: Art. 6 para. 1 sentence 1 f GDPR).

Links to social media platforms

Our website contains links to our pages on various social media platforms. We point out that by clicking on these links you leave our website and also the scope of this Data Privacy Statement. On the Social-Media platforms, only the respective Data Privacy Statements and terms of use of the operator of the Social-Media platform apply.

Social Media Plug-ins

We use the following social media plugins: Facebook, LinkedIn and Twitter. Only by clicking on the corresponding button the content of the plugin is transmitted to the respective operator of the social media platform. We have no influence on the data collected and data processing processes, nor are we aware of the full extent of data collection, the purposes and the storage periods. The transmitted data is (to our knowledge) the URL of the visited page and the IP address and/or other platform-dependent identification used by you. If you are logged in to the respective social media platform at the same time, the respective operator can assign the visit of these websites to your user account.

By using the plug-ins, we offer you the possibility to interact with social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 para. 1 sentence 1 lit. f GDPR.

The purpose and scope of the data collection by the respective operator of the social media platform and the further processing and use of the data by the operator as well as your rights and setting options for the protection of your privacy can be found in the Data Privacy Statements of the respective operator of the social media platform:

  • Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Irland, https://www.facebook.com/about/privacy/. Facebook is certified according to EU-US-Privacy-Shield.
  • LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA;  www.linkedin.com/legal/privacy-policy. LinkedIn is certified according to EU-US-Privacy-Shield.
  • Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; twitter.com/privacy. Twitter is certified according to EU-US-Privacy-Shield.

 

Embedded third-party content (e.g. Google Maps, YouTube, etc.)

If third party content such as Google Maps, YouTube is displayed on our websites, the transfer of your IP address and the content displayed under “Logfiles” to the third party provider is required for the provision of this content and the display in your browser. We have no influence on data processing at the third party provider. If you are logged in to the third party’s site with a user account, the third party may associate your user behavior with your user account. If necessary, the third party provider stores your data as user profiles and uses them for the purposes of advertising, market research and/or the design of its website in line with requirements. You must address any rights of objection against the creation of these user profiles to the third party provider.

For more information about the purpose and scope of data collection and its processing by the third party provider, please refer to their privacy policy. There you will also find further information about your rights and setting options to protect your privacy:

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, Google will shorten your IP address within Member States of the European Union or in other countries party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en or alternatively setting an opt-out cookie by clicking on the following link.

Disable Google Analytics via opt-out cookie

This website uses Google Analytics with the extension “_anonymizeIp()”. As a result, IP addresses are further processed in abbreviated form in order to exclude the possibility of direct personal identification.

We use Google Analytics to analyze and regularly improve the use of our website. By analyzing the data, we can improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield. The legal basis for the use of Google Analytics is Art. 6 Par. 1 S. 1 lit. f GDPR.

Further information about data processing by Google can be found in Google’s Data Privacy Statement: http://www.google.de/intl/de/policies/privacy.

Google Adwords Conversion Tracking

We use the offer of Google Adwords to draw attention to our offers with the help of advertising materials (so-called Google Adwords) on external websites. We can determine in relation to the data of the advertising campaigns how successful the individual advertising measures are. We are interested in showing you advertisements that are of interest to you, to make our website more interesting for you and to achieve a fair calculation of advertising costs.

These advertising media are delivered by Google via so-called “Ad Servers”. For this purpose, we use ad server cookies, through which certain parameters for measuring success, such as the insertion of ads or clicks by users, can be measured. If you access our website via a Google ad, Google Adwords stores a cookie on your PC. These cookies usually expire after 30 days and are not intended to identify you personally. For this cookie, the unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (mark that the user no longer wishes to be addressed) are usually stored as analysis values.

These cookies enable Google to recognize your Internet browser. If a user visits certain pages of an Adwords customer’s website and the cookie stored on their computer has not expired, Google and the customer can recognize that the user has clicked on the ad and has been redirected to this page. Each Adwords customer is assigned a different cookie. Cookies cannot therefore be traced via the websites of Adwords customers. We do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. On the basis of these evaluations we can recognize which of the used advertising measures are particularly effective. We do not receive any further data from the use of advertising material; in particular, we cannot identify users on the basis of this information.

Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the extent and the further use of the data which are raised by the use of this tool by Google and inform you therefore according to our knowledge: By the integration of AdWords conversion Google receives the information that you called the appropriate part of our Internet appearance or clicked an announcement of us. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered with Google or have not logged in, it is possible that the provider may obtain and store your IP address.

You can prevent participation in this tracking process in various ways: a) by setting your browser software accordingly, in particular by suppressing third-party cookies, you will not receive any ads from third-party providers; b) by deactivating cookies for conversion tracking, by setting your browser so that cookies are blocked by the domain “www.googleadservices.com”, https://www.google.de/settings/ads, this setting being deleted when you delete your cookies; c) by deactivating the interest-based ads of the providers that are part of the “About Ads” self-regulation campaign via the link http://www.aboutads.info/choices, this setting being deleted when you delete your cookies; d) by permanently deactivating Firefox, Internet Explorer or Google Chrome in your browsers under the link http://www.google.com/settings/ads/plugin. Please note that in this case you may not be able to use all functions of this offer in full.

Scope of this Data Privacy Statement

This Data Privacy Statement applies to our website at www.snp-poland.com. If you follow a hyperlink to a linked website, please note that we cannot take any responsibility or guarantee for third-party data protection conditions. Please check the applicable privacy policy before submitting any personal information to these websites.

Revocation of consent and objection to data processing

If you have given us your consent, you can revoke it at any time with effect for the future.

If we base the processing of your personal data on the weighing of interests, you may object to the processing. When exercising such objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either stop or adjust data processing or point out to you our compelling reasons worthy of protection, on the basis of which we will continue processing.

You can object to the processing of your personal data for purposes of advertising and data analysis at any time.

You can send us your revocation or objection under the following contact data: dpo.pl@snpgroup.com. If you would like to use another means of communication, please use the contact information below under “Responsible Party”.

Your rights

You have the following rights with regard to your personal data:

  • Right to information
  • Right to correction or deletion
  • Right to Restriction of Processing
  • Right to Object to Processing
  • Right to data Portability.

You also have the right to complain to a data protection supervisory authority about our processing of your personal data.

Responsible Party

SNP Poland Sp. z o.o.
Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznan, Poland
E-Mail: dpo.pl@snpgroup.com or at our postal address with the addition “Data Protection Officer”

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  1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation.
  2. The data controller is SNP Poland Sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: dpo.pl@snpgroup.com.
  3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without affecting the lawfulness of the processing.
  4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
  5. Any person providing personal data will have the right to access, rectify and erase it, restrict and object to its processing, and the right to data portability.
  6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, i.e. the Inspector General for the Protection of Personal Data (ul. Stawki 2, 00-193 Warsaw) until May 24, 2018, and as of May 25, 2018 – the President of the Office for Personal Data Protection.
  7. Personal data may be made available to other entities from the group that SNP Poland Sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. SNP Poland ensures that the data provided to these entities is properly secured, and the Employee has the right to obtain a copy of the data provided and information on the location of the data provision.

Please write an email or call

E-mail office.pl@snpgroup.com
Phone +48 61 827 7000

SNP Poland Sp. z o.o.

Headquarter:
Złotniki, ul. Krzemowa 1
62-002 Suchy Las near Poznań, Poland

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