IT service management best practices

Dedicated SNP service organisation ensures the service quality and continuity for all outsourcing contracts.

We are a consulting company specialising in SAP services, IT outsourcing and software development. We support our clients' businesses. That is the reason for our motto to be: IT makes business better

We are part of SNP Group, world leader in transformation of SAP environments

Since 1995 we have successfully accomplished hundreds of IT project in many countries worldwide.

"Better Business" is an SNP magazine for customers. Read hundreds of articles, useful in preparation and realization of IT projects.

Dlaczego uważamy, że SNP jest dobrym pracodawcą? Bo łączymy cechy rzadko spotykane w jednej organizacji - duże możliwości rozwoju, a zarazem dobrą atmosferę i elastyczność środowiska pracy. Dowiedz się więcej, na czym to polega w praktyce!

SAP AMS: More effective work due to SAP users support

13/03/2019 | 11:00 | UTC+1

SAP application management (SAP AMS, remote support for SAP users) is a remote assistance service provided by SNP (75+ contracts serviced, 20+ countries covered). It is intended to help the customer’s SAP users solve problems occurring during ongoing operation of the system. Typical tasks are:

  • Restoring system functionality. Diagnosing, analysing and resolving the causes of errors and faults
  • Proactive system and process monitoring
  • Blueprinting & specification of SAP system changes resulting from new business or technical requirements

In this webinar we will present:

  • Key benefits of using SAP AMS support by SNP team
  • When applicable – usage scenarios
  • Typical scope, terms and SLA parameters

The webinar will be held on March 13th at 11.00 AM (UTC+1). We would also like to ask you to pass on our invitation to other people in your company who might be interested in this subject.

13/03/2019 | 11:00 | UTC+1

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SNP Poland Sp. z o.o.

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