Join us for the webinar “BeeOffice Service Desk”. The webinar is organized as part of the BCC DemoRoom – a presentation of solutions offered by the BCC Group and innovations from the IT world.
BeeOffice Service Desk is a solution that organizes and simplifies the handling of internal service requests, regardless of their subject (IT, administrative, support and similar requests). ). It is a simple and flexible tool that can serve as a basic application, supporting internal IT Helpdesk department or separated Shared Service Center.
In any organization employees report problems and requests to IT or administration teams. A printer is jammed, a phone is not working, a faucet in the restroom is broken. Requests are made in various ways – by phone, email, in person… Often it is not known whether anyone is taking care of the issue and what is the current resolution status.
BeeOffice Service Desk brings order to this communication. Employees report their issues in the system. The operator assigns a person responsible to each problem reported. The information about any status change (additional questions, explanations, information about the solution) is entered into the system. Interested parties receive notifications about the status change (like all notifications from BeeOffice – via Infobox and email).
Service Desk can also be used for the communication between the company and its customers, e.g. in BPO centers, or for the organization of warranty service or user support processes. Regardless of whether tens or thousands of users are supported in this way, the transparent and efficient service system will increase the effectiveness of the support team and customer satisfaction.
The webinar will be held on 20 April at 13.00 CET. We would also like to ask you to pass on our invitation to other people in your company who might be interested in this subject.